TERMS AND CONDITIONS
John Paul Pilgrimages & Tours (JPP&T) agrees to operate tours under the following terms and conditions. A customer’s payment for reservation on any tour shall constitute consent to all provisions in the Terms and Conditions published herein. These may also be viewed at www.johnpaulpilgrimagesandtours.com or by requested by mail to John Paul Pilgrimages and Tours, C/O Legal Division, 104 N. Agassiz St #23643 Flagstaff AZ 86002.
RESERVATION AND PAYMENT
An initial non-refundable deposit per person as stated in the brochure is required to hold your reservation. The initial deposit must be turned in with a complete registration form. Balance is due on the date stated on the brochure, or no later than 120 days prior to departure. For reservations made less than 120 days prior to departure, full payment is due immediately. A $50 per person late fee will be applied to any final payment not received by the due date. Reservations for which full payment is not made until after the deadline will be charged any difference in increased airfare, hotel, and other reservation costs. JPP&T accepts personal checks, cashier/bank checks, money orders, and credit cards (American Express, Discover, Visa and Master Card). ‘Check/Money Order Discount’ is only applicable if all payments per registration are made by check or money order. Should there be insufficient funds a $25 service fee will be charged. Every reservation must be accompanied by a signed registration form, which indicates acceptance of JPPT Terms and Conditions.
Prices are based on a minimum group size of 30 participants. If this group size is not met 120 days prior to departure JPP&T may cancel the trip, or provide registered participants the option to continue at a different price, calculated based on the current group size.
Items not expressly listed in Tour Inclusions on registration form for specified trip, Passport fees, visas (where required), optional tours and gratuities for these tours, and any other items of a personal nature including (but not limited to) excess baggage, laundry, alcoholic beverages, and mini-bar charges incurred in your hotel room are not included. Lunches or other meals not specified in the itinerary are not included. Drinks with meals are not standard. This includes soft drinks, coffee, tea, and alcohol. Some meals may have drinks included on your tour, refer to your specific itinerary, Tour Organizer and Guide for details.
No responsibility is incurred by JPP&T for loss or damage to baggage or any of the customer’s belongings. JPP&T is not responsible for airline charges incurred for passenger bags. The passenger is responsible for confirming baggage size, weight and other rules from the airlines directly after receiving final documents including airline tickets.
REQUIRED TRAVEL DOCUMENTS
It is the customer’s responsibility to acquire all required travel documents including (but not limited to) passports, visas, and immunizations in a timely manner. If you do not have these documents by the first day of travel or when needed, JPP&T is not responsible for providing a refund for cancellation of your tour reservation.
A valid US Passport is required of all passengers. You must apply for a passport immediately if you do not have a valid one now. All passports must be valid for at least six months after the tour. Passports with the stamps of Syria, Iran, Korea and some others may not be permitted. Visit http://travel.state.gov/ for more information. US passengers do not need a VISA to European Union member countries. Passport and Visa requirements of travel are the traveler’s responsibility.
LAST MINUTE BOOKINGS:
JPPT does not charge a fee for last minute bookings; however the nominal shipping fee of $50.00 may be assessed to cover costs related to expeditious document delivery. If the costs of airline ticket, hotel rooms or other reservations are higher, passenger pays difference.
CANCELLATION BY JPP&T
JPP&T reserves the right to cancel any tour in full or part prior to departure for any reason, including insufficient number of participants, in which case a full refund will be given. This refund does not include travel protection, or any services booked on your own or separate from the JPP&T tour package. JPP&T accepts no responsibility for that which is described under SCHEDULES AND DELAYS and RESPONSIBILITY. Should any Organizer, Group Leader, or Spiritual Director be unable to attend the trip due to any reason, we will attempt to find a replacement. Cancellation or claims for refund because of Organizer, Group Leader, or Spiritual Director unplanned inability to attend will not be accepted. See below CANCELLATIONS and REFUNDS.
CANCELLATIONS AND REFUNDS
Refunds are limited. Cancellations MUST be confirmed in writing to be considered for a refund. Initial deposit and travel protection are non-refundable. If you elected to share a room with a roommate, and you cancel, you are responsible for paying your roommate’s single supplement. Airline tickets that have been purchased on your behalf are non-refundable regardless of when or why you cancel. The following cancellation forfeiture schedule is in effect: Cancellations received 120-91 days prior to departure: 30% of trip price will be forfeited, 90-61 days prior to departure: 40% of trip price, 60 to 31 days prior to departure: 70% of trip price will be forfeited, 30-0 days prior to departure or no show: 100% of trip price. We strongly encourage purchasing Travel Cancellation Protection.
PARTIAL OR COMPLETE WITHDRAWAL AFTER TOUR BEGINS
From the first day of the trip, no refund will be made for ANY unused portion of the tour. JPP&T reserves the right to withdraw your membership of the current tour at any time if your actions impose upon or disturb the other members of the tour to a great degree. All additional costs to send a tour member home will be paid by that member.
Claims for refunds must be submitted in writing to JPP&T within 14 days of cancellation or prior to the trip departure- whichever comes first. Unused travel documents must be submitted and returned with the claim. Please allow a minimum of six weeks to process a refund. Refund requests for lost airline tickets, travel vouchers, or associated penalties, or for absenteeism, missed sightseeing, meals, or other unused services are not granted by JPP&T. Please refer to Cancellation and Refunds and/or Travel Protection.
Travel protection, Medical Protection, Trip Cancellation and other related insurance is optional but highly recommended by JPP&T. Please review the travel protection information provided. We offer Travel Protection options through Travel Insured Inc, and can recommend their service. You may choose any Travel Protection Company you would like. At the time of Registration you must elect to either purchase or decline Travel Protection on your registration form.
SCHEDULES AND DELAYS and RESPONSIBILITY
All travel times are based on the last timetable and best information available. JPP&T accepts no responsibility for cancellation, losses or expenses due to delays or changes in schedule by the airlines, hotel overbooking, or default, sickness, weather, strikes, war, quarantine, riots or insurrections, political disorders of any type, acts of God, criminal activity, epidemic, act of terrorism, State Department Advisory or Warning, quarantine, attack by animals, or other such similar causes. All such losses or expenses will be borne by the passenger/customer.
Trip fees are based on economy class group seating. We cannot assign seats or request preferences. You may change seats, provide frequent flyer programs and request upgrades from the airlines once your ticket numbers are issued, which occurs approximately 14 days prior to departure per the airlines. JPP&T makes an effort to seat tour participants together, but is restricted to availability of the airline. If the customer is registered on a ‘Land Only’ basis, services begin and end at the group’s hotel on the first and last day. Land Only customers are responsible for their transportation to/from airports to meet the group at the hotel unless they make arrangements to meet at the airport. The group will not be held late or arrive early at airports to accommodate Land Only customers. If you wish to upgrade flights, or choose seats, or change your flight itinerary, you must register Land Only and manage your own flight arrangements.
POSSIBLE CHANGES TO ITINERARY OR HOTELS
Occasionally, the land portion of your tour may be altered due to transportation schedules, airline or other delays, weather, strikes, road construction, or for war, quarantines, riots or insurrections, political disorders of any type or other unforeseen reasons. JPP&T reserves the right to substitute hotels or any other tour elements mentioned in the tour brochure, including the right to alter the itinerary to substitute any city or country, when more than one country is included on the itinerary, for a package of equal duration and value when the trip is within 91 days of departure.
ABOUT YOUR HOTEL
We use Government rated Hotels that are chosen based on location, cleanliness, services, and those which are typical of the local area. All rooms have private bath and toilet facilities. In all cases, hotel management assigns your room. Location, view, and size may vary. Rooms are assigned based on the provided rooming list and the hotels’ abilities to fulfill rooming requests. Air conditioning is not standard at all hotels and cannot be guaranteed. Note: some groups are arranged with lower or higher class overnight accommodations. Student and other groups may be arranged with hostels which may have three or more people to a room, and a shared bathroom down the hall, or other less expensive group housing. Check with your program material and group organizer for more information.
Hotel rates and reservations are based on double occupancy. Single rooms may be requested for an additional fee and based upon the availability of each hotel. JPP&T cannot guarantee a single room will be available. Should you pay the single room fee stated in the trip brochure and are not provided with a single room, a refund will be given for the difference in cost. It is your responsibility to specify a roommate. If you do not specify a roommate and one cannot be arranged, you will be charged the stated fee for single room occupancy during your trip.
TARIFF AND EXCHANGE FLUCTUATIONS
All prices herein are quoted in US dollars and are based on tariffs and exchange levels in effect March 2017.
Provided meals are specified in the travel itinerary. All other beverages and meals are your responsibility. JPP&T reserves the right to make substitutions or trade meal days/times so long as they remain of equal or greater value.
Trips offered by JPP&T require significant walking as many attractions and destinations are not accessible by motor coach. These trips are often not wheelchair accessible. There will be times requiring a lot of walking, often up and down hills, rough terrain, cobblestone, stairs, uneven and slippery surfaces, possibly at high elevation. We suggest you exercise and prepare yourself to walk several miles without discomfort.
While we strive to provide the highest level of service to our passengers with special medical and dietary needs, we cannot guarantee any special facilities, assistance or specific meals for individuals with such needs. Please advise us of any specific needs and we will do everything in our ability to accommodate you. Ultimately, it is each participant’s responsibility to arrange for such assistance as required. JPP&T will not be responsible for any condition arising before, during or after your tour.
ACCESSIBILITY AND SPECIAL ASSISTANCE
All accessibility needs due to disability must be provided in writing at the time of deposit. This allows JPP&T the opportunity to attempt to ensure your airline seat, hotel, and motor coaches are available to fit your needs to the best of our ability. Please remember that the American’s with Disabilities Act (ADA) is not applicable in other countries and JPP&T cannot guarantee nor is it responsible for any denial of service by carriers, hotels, restaurants, or other independent suppliers. JPP&T requires that any participant needing special assistance arrange a physically able companion(s) to accompany said participant for the entirety of the trip.
Cash Fee / Gratuities- This only applies if your ‘Package Inclusions’ on brochure and registration form indicates ‘Cash Fee’
Depending on the particular tour, an amount of approximately $8-$12 per person per day will be collected Day 1 to cover certain entrance fees, parking fees, toll roads, local attraction guides, and other associated costs. What is collected on Day 1 is not kept as a gratuity by your Escort, Organizer or Spiritual Director.
We ask that you tip your Escort at your discretion and recommend $5 per pilgrim per day. We have provided envelopes with your final documents for your convenience. You may give this to your escort at the end of the trip.
Your Organizer and/or Spiritual Director spend a significant amount of time and energy planning your pilgrimage, keeping things in order, and creating a memorable experience for you. You are encouraged to let them know if they were successful in this endeavor, and if you like you may offer them a donation or gratuity. Some groups are structured with gratuities already included. If so, you will see on your registration form and brochure in Package Inclusions: ‘Tips are included’. In this case, we have included a base amount in your total cost to tip guides and drivers. These are low amounts based on international standards and expectations. Please, if you feel your guide(s) offered exceptional service you may offer them a cash gratuity.
TRAVELERS UNDER THE AGE OF 18
Those traveling under the age of 18 will be considered a minor and must be accompanied by an adult. The adult and minor will be paired as roommates for the trip.
The responsibility of John Paul Pilgrimages & Tours (JPP&T) is limited. As a tour operator, JPP&T organizes, promotes, and sells tour programs consisting of certain travel services, including (but not limited to) surface transportation, sightseeing excursions, and hotel accommodations which JPP&T purchases or reserves from various suppliers. The suppliers providing travel services for JPP&T’s tour programs are independent contractors and are not agents or employees of JPP&T or any subsidiary company. JPP&T is not responsible for any act, error, omission, injury to person or property, loss, death, inconvenience, accident, delay, irregularity, upset, disappointment, whether physical or mental, or any other event which might be occasioned through or by reason of negligence, defect or default of any company and/or their employees, agents or servants, or facilities engaged in providing any of the services, accommodations, or facilities in connection with these programs. It is expressly understood that JPP&T is not responsible for any delays in the departure of any flight or non-operation of any flight hereunder due to reason beyond its control, and shall have no liability whatsoever regarding flight delays, including (but not limited to) liability for damage relating to shortened vacation. Should you miss a flight, all arrangements and costs associated with any remedy of the situation shall be borne by the customer. JPP&T shall have the right to cancel or alter in any way any scheduled itinerary, which, in its sole judgment and discretion, is justified for health, safety and security of its passengers, and to do so without liability for damage or liability for any loss to passengers.
Customer agrees to indemnify and hold harmless JPP&T, its owners, employees and Agents of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, to the extent caused by or arising out of or relating to the work of any travel service supplier contracted by JPP&T i.e. airline, tour company, bus company, hotel, restaurant etc. Laws of the State of Arizona shall apply in any arbitration or legal action involving JPP&T.
JPP&T does not sell or divulge the names, addresses or any other personal information gathered, to any third party or company other than purposes directly related to the itinerary.
PHOTOGRAPHS/ SIMILAR MEDIA
By attending a trip with JPPT you agree to allow JPPT and its Agents to obtain and use your image or likeness for any purpose.
CHANGES TO TERMS
Should there be a change to these terms and conditions; you will be notified with a new copy at least 90 days prior to departure. If changes to terms and conditions are made within 90 days of departure, the previous set of terms and conditions will remain in effect for your trip. These terms are valid as of March 2017.
In case of printing, typographical errors, computer errors, verbal or human billing errors, we reserve the right to invoice or re-invoice participants with correct billing.